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Privacy Policy

We are committed to protecting your privacy.

How we communicate with you

If you have opted-in to receiving information from Palmers, from time to time, we may email you information about products and services which may be of interest to you. If you no longer wish to receive marketing emails from us, you may opt out at any time by clicking the unsubscribe link in the emails that we send to you. Alternatively, you can request to unsubscribe when next in a Palmers store, call us on 09 443 9910 or email

What information do we collect?

We protect your customer information:

As required by the Privacy Act 1993, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. Palmers does not sell, trade or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. We comply fully with the Unsolicited Electronic Messages Act 2007. We will not share, sell, rent, swap or authorise any third party to use your email address without your permission. If you feel you have received an email from us in error, please contact

We employ other companies and individuals to perform functions on our behalf. Examples include removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions but may not use it for any other purposes and are required to store the data in accordance with the Privacy Act 1993.

The Palmers website may contain links to other sites which are not administered or governed by Palmers. These are provided solely for the convenience of our visitors. Palmers is not responsible for the content of these websites. If you choose to click on the link to another website to use its services or resources, Palmers are not liable in respect of your use of the linked website.


A "cookie" is a small text file that is placed on a device when it is browsing a website to enable the host of the website to store information about use of the website by that device.

We use cookies and similar technologies to inform, optimise, and serve ads based on someone's past visits to our website. If you would rather we did not use cookies with you, you can turn them off in your browser and/or deleting them from your hard drive.

We use Google Analytics for Display Advertising features, together with data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) to enhance your online experience. You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using Google's Ads Settings.

Your consent

By using our website, you consent to the collection and use of this information by Palmers. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

In summary

We are committed to protecting your privacy. We use the information we collect on the site and from your interactions with Palmers Rewards to enhance your overall Palmers experience. We do not sell, trade, or rent your personal information to others. If you would rather not receive any marketing emails from us, you may opt out at any time by clicking the unsubscribe link in the emails that we send to you.

Tell us what you think

We welcome your questions and comments about privacy at Palmers. Please send emails to