Simply sign up to join Palmers Rewards now or register your card so you can start growing your rewards.
Terms and conditions
Completing an application for membership ('Membership') in the Palmers
Rewards Programme ('Rewards Programme') and/ or receipt and use of a
Palmers Reward Card ('Card') is deemed acceptance by you of these Terms
and Conditions ('Terms'), as amended by Palmers from time to time.
Applications for Membership may be completed in store or online.
Failure to provide any information designated as 'mandatory' will mean
you will be ineligible for Membership. All information provided by you
must be true and correct. You agree to keep your details up to date at
all times by advising any changes by advising a staff member in store.
Applications may be made by any individual who is resident in New
Zealand. Only one Membership is permitted per individual. Palmers
reserves the right to accept or reject any application and shall not be
required to provide any reason for such acceptance or rejection.
Membership is free. Memberships are available for individuals only, not
organisations or groups. Your Card is not transferable and can only be
used by the person whose name corresponds with the member profile.
Whenever you purchase product/s from participating Palmers stores, you
will collect points ('Points') for every dollar spent. The standard
rate of points collection is 1 Point for every dollar spent on eligible
Points will be accumulated and stored on your Card. For every 100
Points accumulated you will receive $10 in rewards ('Rewards'). Rewards
will be credited directly to your Card the following working day.
Rewards are credited to your Card in denominations of $10 and can only
be redeemed in full $10 increments. Points and Rewards cannot be sold,
and cannot be transferred to another person unless specifically
permitted by Palmers.
Points will expire 52 weeks after the date on which they were received
if you have not collected sufficient Points to convert into Rewards.
Unredeemed Palmers Rewards vouchers will expire 12 weeks after the date
on which they were credited to your Card.
The Rewards Programme is available at the following participating
stores: Palmers Albany, Palmers Hamilton, Palmers St James, Palmers
Bethlehem, Palmers Welcome Bay, Palmers Plimmerton, Palmers Whangarei,
Palmers Pakuranga, Palmers New Plymouth, Palmers Miramar and Palmers
Rotorua. Points can only be earned at the participating stores, and
Rewards redeemed only at participating Palmers stores. Purchases at
stores not participating in the Rewards Programme will not earn Points.
Participating stores may change from time to time.
You should present your Card on all purchases of Palmers products. This
is to enable Palmers to provide you with full benefits from the Rewards
Points do not have any value until they are converted into Rewards, and
cannot be redeemed for cash, gift cards or any Palmers products. To
redeem Rewards you must purchase Palmers products in which your Rewards
may be redeemed in a single transaction, the purchase price of which is
greater than, or equal to the value of the Rewards you are redeeming.
Where the purchase price in a single transaction is less than the value
of the Rewards you wish to redeem no change will be given. Where the
purchase price exceeds the value of Rewards on your Card, you must pay
the difference. Palmers Rewards vouchers cannot be exchanged for cash
or gift cards.
Points cannot be retrospectively allocated once a purchase is complete.
Points will be earned on the redemption of gift cards, not the purchase
of gift cards. Palmers Rewards cannot be used to purchase a gift card.
Currently you are not able to earn rewards points on online purchases
or redeem any rewards you have collected as part of the Palmers Rewards
Programme to go towards your online purchases. This option may be
available in the future and we will notify you if/when this happens and
inform you of any further terms that will apply.
When a Reward is redeemed, Points will not be earned on the value of
the Rewards redeemed.
If, in accordance with Palmers' return/exchange policy, you return a
product on which you have earned Points, the Points may be deducted
from your Points balance, and any Rewards earned with those Points,
will be cancelled. If you have already redeemed the reward the Points
will be deducted from your account which may mean your account has a
negative balance. Palmers reserves the right to deduct Points awarded
The Card is not a debit or a credit card. All Cards remain the property
of Palmers at all times and must be surrendered on demand.
In the event that your Card is lost, stolen or damaged, you will need
to request a new Card either in store or on the Website. You must
advise Palmers as soon as you are aware your Card is lost, stolen or
damaged. Palmers do not accept any responsibility for lost, stolen or
damaged cards or any resulting loss or theft of Points or Rewards.
You can earn Points whether you have your Card with you or not, however
you must identify yourself as a Palmers Rewards Programme Member before
the transaction is completed. To redeem rewards you can present your
Rewards Card or identify yourself as a Rewards member at the time of
payment. You may be asked to confirm your Member details to verify your
Membership. Your Card may only be used for transactions made by you
personally. Palmers reserve the right to require identification when
collecting Points, redeeming Rewards, or otherwise using your Card.
If you join the Palmers Rewards Programme online at https://mypalmersrewards.nz
you will not be sent out a Palmers Rewards card. Palmers Rewards cards
can be issued at any participating Palmers branch to your existing
Palmers Rewards account.
These Terms, including (without limitation) how Points and Rewards may
be accumulated and/or redeemed may be amended by Palmers at any time
without notice to you. Without limiting the foregoing, Palmers may add
or remove products and/or product categories eligible for the
collection of Points and Rewards, offer bonus Points or alter the level
of spend required to accumulate Points and/or Rewards, whether
temporarily or permanently, at its sole discretion. Current Terms can
be viewed on the Website, so it is recommended that you check these
periodically. Continuing to use your Card after changes to the Terms
are made is deemed acceptance of those changes.
From time to time Palmers may provide you with additional offers or
promotions in connection with the Card ('Promotions'). These Terms
shall apply to such Promotions in addition to any specific terms
accompanying such Promotions. In the event of any inconsistency, the
specific terms of the Promotion shall apply.
The Rewards Programme may be terminated or suspended at any time
without notice to you. In the event the Rewards Programme is terminated
or suspended, Palmers reserves the right to cancel or put on hold all
Points accrued by you. However, any Rewards that have been credited to
your Card prior to the date of termination or suspension will continue
to be valid for the lesser of the period of 12 weeks after the date
they were credited to your Card and any other period notified by
Palmers at the time of termination or suspension.
Palmers may revoke your Membership at any time without notice and for
any reason (including but not limited to fraudulent use of the Card or
behaviour which, in the view of Palmers, is not acceptable). In the
event your Membership is revoked, all accrued Points and Rewards will
expire from the date of revocation and you will have no further
entitlement in respect of the Rewards Programme.
Except for any liability that cannot be excluded by law, Palmers
(including its officers, employees and agents) excludes all liability
(including negligence) for loss or damage; whether direct, indirect,
special or consequential, arising in any way out of the Rewards
Programme or any Membership, including but not limited to, where
arising out of:
any technical difficulties, network failures, virus or equipment
malfunction (whether or not under Palmers' control);
any loss, theft, unauthorised access or third party interference
with or of Points, Rewards, or the Card;
any Points or Rewards that are not properly recorded against a
participation in, or termination of, the Rewards Programme;
any delay in replacing a card.
Each exclusion or limitation of liability in these Terms also applies
to each of the participating stores.
Your personal information is collected by Palmers and participating
stores to enable Palmers to provide you with the benefits of the Rewards
Programme. If you do not provide the requested personal information you
will be ineligible for Membership. All personal information provided by you
will be held by Palmers, in accordance with its obligations under the
available on the Website. Most of the personal information we collect about
you is provided by you directly during your interactions with us within our
stores or via our website, www.palmers.co.nz, including when you become a
member of our Palmers Rewards programme, when you create an account via our
website and/or when you place an order for any of our products online. We
always take care to ensure that we only collect personal information needed
to provide our services and help run our business.
Palmers and participating stores collect your personal information for
the purposes of administering the Rewards Programme and such
information may be used by Palmers, participating stores and Palmers'
related companies and associated agencies for promoting other goods and
services of Palmers and its related companies. Palmers may provide
transactional data to third parties, but will not provide personal
information to third parties other than for the purposes of the Rewards
Programme. You have the right to access, update or correct your
personal information, or terminate your Membership by contacting
Palmers using the contact details below.
You will receive email communications from us upon signing up to the
Palmers Rewards Programme. These email communications occur every one
to two weeks and include promotional offers, gardening content and
giveaways. You will also receive information regarding your Palmers
Rewards balance. You may opt out of receiving promotional
communications from Palmers at any time via the unsubscribe link on
email communications. You can also update your preferences to choose
which email communications you would like to receive from us. If you
have opted out of all email communications from us, we may need to
email you should there be significant or important changes to the
Palmers Rewards Programme.